30 Days Guarantee
Thank you for shopping on Sim Bean.
All online purchases (except lingerie, swimwear, jewelry & accessories and final sale) through Sim Bean can be returned within 30 days from the delivered date.
The customer is responsible for paying the return shipping fees.
All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
Step 1: Please email our customer service representatives at [email protected]simbean.com to request the return.
Step 2: After receiving your email with return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Step 3: You will receive a refund within one week after we receive your package. We will email you once your refund is processed. FYI: There may be a delay ( about 1-2 weeks, depending on your credit card company) in processing your refund if your original payment method is credit card.
We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 7 days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after refund has been accepted: 7 days.
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email :[email protected]simbean.com